Customer support for Shopify that resolves, not deflects
Ensoras answers order, return, and product questions from your real store data, around the clock, and loops in your team only when it should.
One flat monthly price, no per-ticket fees. Chat widget and support email, in one inbox.
Shopify stores lose customers to unanswered questions
Shopify stores need AI customer support because most tickets are repetitive order lookups and pre-sale questions that take humans 3-5 minutes each. An AI chatbot with pre-built Shopify tools resolves these instantly, cutting response times from hours to seconds while covering nights, weekends, and flash sales.
Add AI support to your Shopify store in 3 steps
Install the free Shopify app, and 13 AI tools are created automatically from your store data. Enable the chat widget in your theme editor and support starts resolving on its own. No training or API keys required.
Install from the App Store
One click to install. No API keys, no credentials, no configuration files.
Tools auto-generated
13 tools are created automatically. Enable the live chat widget in your theme editor and you're live.
Start resolving
Ensoras resolves tickets immediately using your real Shopify data.
"Found your order #1847. Shipped via USPS, arriving Tuesday."
Your customers see a live chat widget on your store. Behind it, the Ensoras AI resolves their questions using your real Shopify data.
What the Shopify AI chat app can do
What can Ensoras answer from your Shopify store?
The moment you connect, Ensoras reads your store in real time. 13 lookups are set up automatically, no configuration, so it answers from live data on the first message.
What workflows are ready out of the box?
Ready to resolve on day one. Customize in plain English or create your own.
How does customer identity verification work?
Sensitive tools are gated behind identity verification. Public tools like product search work for anyone.
Do I need API keys to connect my Shopify store?
No API keys. No credentials. Install the app and your store connects automatically through Shopify's secure OAuth flow.
How do I add the chat widget to my Shopify theme?
Enable the chat widget in your Shopify theme editor. No code changes, no Liquid templates. Toggle it on from the editor sidebar.
How does the AI use my documentation to answer questions?
Upload return policies, shipping FAQs, product guides. See the docs for setup guides. The AI searches by meaning, not keywords.
See the live chat widget resolve Shopify tickets
"Where's my order? I ordered 5 days ago."
"Your order #2841 shipped via USPS. It's currently in transit and arriving Tuesday."
"I want to return this jacket, it doesn't fit."
"Your jacket is within the 30-day return window. I've initiated the return and you'll receive a return label by email shortly."
"What size should I get? I'm 5'10, 170lbs."
"Based on our sizing chart, a Medium would be the best fit. The chest measures 40-42 inches and length is 28 inches."
Why Shopify merchants choose Ensoras over per-resolution helpdesks
| Feature | Ensoras | Per-resolution helpdesks | Basic live chat |
|---|---|---|---|
| Flat monthly price | ✓ | — | ✓ |
| No per-resolution fees | ✓ | — | ✓ |
| Predictable bill in peak season | ✓ | — | ✓ |
| Resolves from your real store data | ✓ | ✓ | — |
| Live without training or flow-building | ✓ | — | — |
| Chat widget and support email in one | ✓ | ✓ | — |
| Free to start | ✓ | — | ✓ |
"1,100 customer questions a month, handled automatically. We don't have a support team anymore."
Frequently asked questions about Ensoras for Shopify
Install the app from the Shopify App Store and your store connects automatically with zero API keys or configuration. Ensoras generates 13 Shopify tools (customer search, order lookup, product info, fulfillment tracking, and more) and activates 4 pre-built workflows so the AI starts resolving tickets immediately.
Yes. The free plan includes 30 customer conversations per month with all 13 Shopify tools, 4 pre-built workflows, and full capabilities. No credit card required. Paid plans for higher volume are billed through Shopify and shown in the Shopify App Store.
Under a minute for the Shopify connection. Install the app, and your store data is connected automatically. Add your docs to the knowledge base and enable the widget in your theme editor. No training data, no API keys, no code.
13 tools are auto-generated when you connect: customer search, customer details, customer orders, order lookup, order list, order cancellation, product details, product list, variant details, inventory levels, fulfillment tracking, refund list, and transaction list. The AI uses these mid-conversation to resolve tickets with real data.
Ensoras verifies customer identity before allowing access to sensitive data. Public tools like product search work for any visitor. Private tools like order lookup and customer data require verified identity, preventing unauthorized access to sensitive information.
Four workflows activate automatically: Order & Shipping (tracking, delivery status), Returns & Refunds (eligibility checks, return processing), Product Information (sizing, availability, specs), and Order Actions (cancellations, modifications). You can customize these or create new ones in plain English.
Yes. Ensoras works with all Shopify plans including Shopify Plus. Higher-volume plans with priority support and a dedicated success manager are billed through Shopify and shown in the Shopify App Store.
The AI escalates to your team with the complete conversation history attached. You can configure escalation rules in plain English, set escalation timeouts, and route tickets to specific teams or agents based on the topic. If no human responds within your configured time, the AI can re-engage the customer.
Ready to automate
Shopify support?
Ensoras answers your customers from your real store data, around the clock, on a flat monthly price.