Ensoras

AI support that
actually resolves.

Ensoras handles your tickets from open to resolved. Your team handles the exceptions.

Get Started Free Book a demo →

No credit card required

Free
No credit card
10 min
Setup time
24/7
Always on
Shopify Stripe Zendesk Intercom Klaviyo WooCommerce BigCommerce Chargebee Magento Yotpo ShipBob Smile.io Nosto Rebuy Stamped Twilio WhatsApp Facebook Instagram Salesforce Slack HubSpot Shopify Stripe Zendesk Intercom Klaviyo WooCommerce BigCommerce Chargebee Magento Yotpo ShipBob Smile.io Nosto Rebuy Stamped Twilio WhatsApp Facebook Instagram Salesforce Slack HubSpot
92%
Auto-resolved
<2m
Avg response time
0
Training needed
10min
To go live
Platform

One platform. Everything included.

Tickets come in. Answers go out. Here's what's under the hood.

Automation

Manual or fully hands-off. You decide.

In Manual mode, Ensoras drafts every reply. You approve before it sends. In Auto mode, it resolves tickets on its own and only pings you when it's unsure.

Manual mode
Review every draft.
Auto mode
Fully autonomous.
Knowledge

Grounded in your data.

Upload PDFs, paste URLs, or write articles. Ensoras finds the right answer by meaning, not keywords.

"what's your return window?" matched
Return_Policy.pdf
help.yourstore.com
Shipping_FAQ.txt
Product_Catalog_2024.pdf Indexing…
Analysis

Understands in 50ms.

Every signal extracted from every message - before Ensoras types a single word.

Sentiment Frustrated
Intent Refund
Urgency High
Customer Repeat · 8 orders
Order ref #77340 · linked
Action Auto-resolve
Refund workflow triggered
Integrations

Your entire stack, connected.

Ensoras doesn't just "connect" - it reads live data and takes real action mid-conversation. Order status, subscription plans, loyalty points, return eligibility - all accessible instantly.

Ecommerce
Shopify WooCommerce BigCommerce Magento & more
Subscriptions
Stripe Chargebee ReCharge Skio & more
Marketing
Klaviyo Attentive Smile.io Nosto Rebuy & more
Reviews
Yotpo Okendo Stamped & more
Fulfillment
ShipBob Loop Returns & more
Support
Zendesk Freshdesk Intercom Ada & more
How it works

Three steps. Under 10 minutes.

1

Connect your channels

Forward your support email, or add one line of JS for live chat.

index.html
<script src="ensoras.js"></script>
2

Plug in your store

Connect Shopify, Stripe, or your own API. Add docs. No training needed.

Shopify
Connected
Stripe
Connected
Help Center
Connected
3

Start resolving tickets

Ensoras starts resolving immediately. Review every draft, or go fully autonomous.

Ensoras 34s ago

"Found your order - exchange initiated, return label sent to your email."

Resolved automatically
Manual mode
You approve every response.

Ensoras drafts. You review before it sends.

Auto mode
Fully autonomous with guardrails.

Set your rules. Ensoras resolves and escalates when unsure.

Deep analysis

Reads between the lines.

Every message analyzed in under 50ms. Before Ensoras types a single word.

JS
Jane Smith just now · email

"My order #12345 still hasn't arrived and I'm leaving tomorrow morning! This is completely unacceptable."

Sentiment
Frustrated
Urgency
Critical
Intent
Track Order
Reference
#12345
Complexity
Medium
Recommended
Escalate
Deep
Signals
50ms
Analysis
92%+
Accuracy
24/7
Coverage
custom_tool.json
200 OK
1{
2"name": "issue_store_credit",
3"method": "POST",
4"url": "https://api.yourstore.com/credits",
5"parameters": {
6"email": "{{ ticket.email }}",
7"amount": "{{ ai.suggested_credit }}"
8},
9"max_calls_per_hour": 100
10}
Developers

Connect any API.
Take real action.

Register your endpoints once. Ensoras calls them mid-conversation to issue credits, look up orders, or alert your team. Full logs for every call.

Built-in integrations
Shopify, WooCommerce, Stripe, Slack, and more - one-click connect, no code. New integrations added regularly.
Custom tools & webhooks
Register any HTTP endpoint as a tool. Ensoras calls it with ticket context and uses the response to resolve.
Rate limits & audit logs
Set max calls per hour per tool. Every execution is logged - what was called, what returned, why Ensoras used it.
Real results
"1,100 tickets a month, resolved automatically. We don't have support agents anymore."
Head of Operations
Mid-size fashion e-commerce, EU

Previously had 2 support agents spending 3-4 minutes per ticket. Ensoras now resolves 1,100+ tickets every month with zero manual intervention.

Before Ensoras
2
Support agents
3-4m
Per ticket
Manual
Every reply
With Ensoras
After Ensoras
0
Support agents
<2m
Response time
1,100+
Tickets/month
100% automated, zero agents needed
Channels

Chat + Email.
One inbox.

Live chat widget on your site. Email forwarding from your support address. Every ticket from the same customer merged automatically. No duplicates.

Live Chat Widget
One line of JavaScript. Customize branding, position, greeting, and quick replies. Mobile-friendly and blazing fast.
Email Integration
Forward your support address. Thread tracking, spam filtering, macros, and smart routing - all handled.
Unified Timeline
Chat and email from the same customer merge automatically. Full context, no duplicate tickets.
Inbox · 4 open tickets
JS
Jane Smith
47s
Where's my order? I leave tomorrow morning.
email Resolved
MR
Mark Rivera
2m
Refund for order #9812 - item arrived damaged.
chat In progress
AB
Alex Brown
8m
Billing dispute - charged twice this month.
email Escalated
LT
Lisa Torres
14m
Do you ship to Canada?
chat Resolved
Active Chats
3 live now
JS
[email protected] Active now
Still waiting on that refund, it's been 3 days
Awaiting agent
MR
[email protected] Active now
Can I upgrade my plan mid-cycle?
Ensoras responding…
LT
[email protected] Active now
How do I track my order from last week?
AB
[email protected] left 12m ago
My coupon code isn't working at checkout
jane.smith is typing…
Active Chats

See who's waiting.
Right now.

A live view of every customer currently on your site. Ensoras handles them automatically - but if you want to step in, you're one click away.

Real-time presence
A green dot shows when a customer is actively on your site. When they close the tab, they drop off the list in 60 seconds.
Escalations surface first
Chats where Ensoras handed off to a human agent appear at the top - so you always know who's waiting for a real person.
Jump in at any moment
Click any chat to open the full conversation. Your reply arrives instantly - no delay, no page refresh needed.
Live chat widget

Customers get answers.
You get sleep.

A chat widget that resolves tickets while you're offline. Fully branded. One line of JavaScript. Customers think they're talking to your team.

Converts browsers into buyers
Pre-sale questions kill conversions. Ensoras answers sizing, shipping, and return questions in seconds, 24/7.
Your brand, not ours
Your colors, logo, and greeting. Remove "Powered by Ensoras" entirely. Customers see your brand - never ours.
One line to go live
Paste a script tag. The widget is live in under a minute. No developer needed, no config files, no build step.
yourstore.com
Your Store Support
Do you ship to Canada? Need it by Friday.
Yes! Express to Canada takes 2 business days. Order before 2 PM EST and you'll have it Thursday.
Perfect, ordering now!
Type a message...
Your colors. Your brand. One script tag.
[email protected] · 5 threads
JS
Jane Smith
2m
Re: Order #4829 - shipping update
Thanks so much, that's exactly what I needed!
email Resolved · auto
?
Partnership Proposal blocked
Exciting synergy opportunity with our team…
MR
Mark Rivera
5m
Refund - order #9812, item damaged
Item arrived with cracked packaging, photos attached
email Drafting reply…
LT
Lisa Torres
18m
Do you ship internationally?
We ship to 40+ countries including Canada and the EU
email Resolved · auto
Email

Forward it.
We handle the rest.

One email forward. Ensoras reads every thread, blocks spam, drafts replies, and closes tickets - without a human touching most of them.

Smart spam filtering
Block by domain, email address, or subject keywords. Spam never reaches your inbox or your agents.
Thread parsing
Strips quoted replies, signatures, and headers. Ensoras reads the actual message - not the noise.
Macros & templates
Create reusable replies with variables: {name}, {order_number}, {company_name}. Auto-trigger on subject or body match.
Inbox Rules

Noise filtered
before Ensoras sees it.

Set rules that run before Ensoras processes anything. Spam, automated notifications, out-of-office replies - blocked at the door. Ensoras only works on real customer conversations.

Match by address, domain, or subject
Ignore, close, or delete
Priority ordering — first match wins
Help Desk · Email Rules
+ New Rule
Rule Action On
Block marketing@
marketing.com
Delete
Ignore OOO replies
out of office
Auto-close
Skip no-reply@
[email protected]
Ignore
Unsubscribe requests
unsubscribe
Auto-close
Workflows

Plain-language rules.
Machine-speed execution.

Write instructions in plain English. Ensoras reasons through every conversation - looking up orders, checking values, deciding when to act and when to escalate.

Frustrated Customer
"If a customer sounds frustrated, alert the team on Slack and mark as urgent."
Slack alert Priority: urgent
Refund Request
"If someone asks for a refund under $100, resolve it automatically. Over $100, escalate to a human."
Tag: returns Route: billing
VIP Customer
"If someone has spent over $500, route them to a senior agent and tag as VIP."
Senior agent Tag: VIP
Rules stack automatically.

When multiple rules match, Ensoras combines the instructions into one smart response.

Actions

What happens
next is automatic.

Attach actions to any workflow. When it fires, they execute instantly. Slack alerts, email notifications, team routing, webhooks to your CRM. No code.

Chain as many as you need
Ensoras decides when to use them
Full execution log per action
Send Webhook
Slack Notification
Send Email
Assign Team
Assign Agent
Add Tags
Update Priority
And more…
Enterprise

Built for volume.
Ready for teams.

Multi-project workspaces, granular roles, and AI safety controls - without the ops overhead.

Shared Inbox
See who's working on what in real time.
Team Routing
Route tickets to the right team automatically.
Collision Detection
Two agents can't reply to the same ticket.
Custom Roles
Granular permissions scoped per project.
Approval Workflows
Review AI drafts before they send.
Full Audit Trail
Every decision logged with full context.
Security Guardrails
Hard limits in plain English the AI can't override.
And much more
White-label, SSO, multi-project, and more.
Dashboard · Last 30 days
Automation Rate
92%
CSAT Score
4.8
Avg Response
<2m
Sentiment
Positive
78%
Neutral
15%
Negative
7%
Top Problems
Order Status 34%
Shipping 22%
Returns 19%
Billing 14%
Top Workflows
Order Status 98.2%
Refund Request 96.8%
Escalation 100%
Analytics

Know what's working.
Automatically.

Every project ships with a live dashboard that updates every 30 seconds. No configuration. No third-party analytics tools.

Color-coded automation health
CSAT auto-scored from conversations
Top problems surfaced automatically
Per-workflow success rates & logs
ROI Calculator

How much are you
spending on tickets?

Estimate your savings based on ticket volume, cost, and automation rate.

1,000
10010,000+
Your Assumptions
$
%
min
Estimated Annual Savings
$10,080
after Ensoras subscription
$14,400 gross · $4,320/yr platform
480
Hours Saved / yr
24/7
Coverage
Start Saving Today

Estimates only. Actual results vary. Platform cost estimated at $360/mo - see pricing for exact plans.

Pricing

Simple, transparent pricing.

Start free, upgrade when you're ready. No hidden fees for "AI usage" or "seats".

Free

No credit card
30 tickets/month AI-powered replies E-commerce integrations

Starter

Perfect for small teams

$39.00 /month
  • 100 Tickets
  • Unified inbox
  • AI-powered responses
  • Natural language workflows
  • 25+ integrations
  • Customizable chat widget
  • Knowledge base
  • Basic analytics
  • Team roles & permissions
  • API & webhooks
  • Email support
Most Popular

Pro

Best for growing businesses

$89.00 /month
  • 400 Tickets
  • Unified inbox
  • AI-powered responses
  • Natural language workflows
  • 25+ integrations
  • Customizable chat widget
  • Knowledge base
  • Advanced analytics
  • Team roles & permissions
  • API & webhooks
  • Priority support

Enterprise

For large organizations

$399.00 /month
  • 2,000 Tickets
  • Unified inbox
  • AI-powered responses
  • Natural language workflows
  • 25+ integrations
  • Customizable chat widget
  • Knowledge base
  • Advanced analytics
  • Dedicated support
  • Custom integrations
  • SSO & Advanced security

Ready to stop answering
the same question
for the 400th time?

Set up in under 10 minutes. Works with your existing tools and email.

Get Started Free Book a demo →
No credit card required Sub-2 minute response 24/7 coverage